Altruist Pharmacy – Privacy Policy
Effective Date: 01-09-2025
At Altruist Pharmacy, we are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, process, and safeguard your data, in strict compliance with Ghana’s Data Protection Act, 2012 (Act 843) and other relevant regulations.
1. Our Commitment to Your Privacy
We understand the sensitive nature of the information you share with us. We are dedicated to maintaining the highest standards of data protection and privacy, ensuring that your information is handled with care and respect. Our practices are guided by the principles of the Data Protection Act, including:
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Accountability: We are responsible for the personal data we hold and process.
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Lawfulness and Fairness: We collect and use your data only for legitimate, specified purposes.
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Purpose Specification: We only collect data that is relevant and necessary for our services.
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Security Safeguards: We implement robust measures to protect your data from unauthorized access, loss, or misuse.
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Openness: We are transparent about our data handling practices.
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Data Subject Participation: You have the right to access, correct, and request the erasure of your data under certain conditions.
2. What Information We Collect
We collect information to provide you with pharmaceutical care, process your orders, and manage our business operations. The types of personal information we may collect include:
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Identity Data: Your name, address, date of birth, and contact details (phone number, email address).
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Health and Medical Data: Your prescriptions, medical conditions, allergies, and other health information relevant to your medication and care.
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Transaction Data: Details about the products you purchase and the services you use.
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Payment Data: If you make a payment electronically, we collect payment card details.
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Technical Data: When you visit our website, we may automatically collect your IP address, browser type, and usage data through cookies.
3. How We Collect Your Information
We collect your information through various means, including:
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Directly from You: When you provide your details in-person at the pharmacy, over the phone, or through our website to fill a prescription or purchase a product.
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From a Third Party: With your explicit consent, we may receive your prescription from a doctor, clinic, or other healthcare provider.
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Automated Technology: When you use our website, we may collect data automatically through cookies and similar technologies.
4. How We Use Your Information
We use your personal information for the following purposes:
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Dispensing Prescriptions: To accurately and safely dispense your medications as prescribed by your healthcare provider.
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Providing Pharmaceutical Care: To offer you professional advice, monitor for potential drug interactions, and ensure the safe use of your medication.
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Processing Orders: To fulfill your requests for over-the-counter products and services.
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Communication: To contact you about your prescriptions, orders, or for important health and safety information.
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Record-Keeping: To maintain accurate patient records as required by the Pharmacy Council of Ghana and other regulatory bodies.
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Improving Our Services: To analyze trends, enhance our services, and personalize your experience.
5. Disclosure of Your Information
Your privacy is paramount. We will not sell, trade, or rent your personal information to third parties. We will only disclose your information in the following circumstances:
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With Your Consent: We will seek your explicit consent before sharing your information with a third party, such as a family member or caregiver.
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To Healthcare Providers: We may share information with your doctor or other healthcare professionals to ensure coordinated and safe care.
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Legal & Regulatory Requirements: We may be required by law to disclose your information to regulatory bodies (e.g., the Pharmacy Council, Food and Drugs Authority) or in response to a valid court order.
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Third-Party Service Providers: We may share your data with trusted partners who assist us in our operations (e.g., IT support, payment processors). These partners are legally bound to protect your data and only use it for the purposes we specify.
6. Data Security
We have implemented robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. Our security measures include:
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Secure Record Systems: We use secure, access-controlled systems for storing all personal and medical records.
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Staff Training: All our staff members are trained on the importance of patient confidentiality and data protection.
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Physical Security: We maintain physical safeguards to protect hard copies of records and our computer systems.
7. Your Rights as a Data Subject
In accordance with the Data Protection Act, you have the right to:
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Access Your Data: Request a copy of the personal data we hold about you.
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Correction: Request that we correct any inaccurate or outdated information.
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Deletion: Request the erasure of your personal data under certain conditions.
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Object to Processing: Object to the processing of your data for specific purposes, such as direct marketing.
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Lodge a Complaint: If you believe we have violated your data protection rights, you have the right to file a complaint with the Data Protection Commission of Ghana.
8. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and we encourage you to review it periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
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Altruist Pharmacy
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Address: East Legon, Accra Ghana.
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Phone: +1 (646) 606-8605
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Email: support@altruistpharmacy.com